Privacy Policy

1. Who We Are

Concrete Contractors Dayton ("we," "us," or "our") is a concrete contracting business operating in Dayton, Ohio and the surrounding Miami Valley region. Our website is concretecontractorsdaytonohio.com. Our primary office is located in Dayton, Montgomery County, Ohio.

If you have questions about this privacy policy, you may contact us at:

• Phone: (937) 555-0147

2. Information We Collect

Information you provide directly

When you fill out a quote request form, call us, or send us an email, you may provide:

• Your name
• Phone number
• Email address
• Property or project address
• Service type requested
• Project details and descriptions

All form submissions are processed through Web3Forms, a third-party form submission service. We do not store credit card or payment information on our website.

Information collected automatically

When you visit our website, we automatically collect certain technical information through Google Analytics (GA4), including:

• IP address (anonymized)
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Device type (desktop, mobile, tablet)
• General geographic location (city/region level)

Cookies

Our website uses cookies set by Google Analytics to distinguish unique users and track sessions. These cookies do not contain personally identifiable information. You can disable cookies in your browser settings at any time, though some website features may not function optimally without them.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to quote requests: to call you back, schedule an on-site estimate, and prepare a written proposal
• Project communication: to coordinate scheduling, materials, and logistics for approved projects
• Customer service: to follow up on completed work, handle warranty inquiries, and address callbacks
• Website improvement: to understand how visitors use our website and improve content and performance
• Legal compliance: to comply with Ohio state law and applicable federal regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with the following parties, only as necessary to provide our services:

• Web3Forms: processes form submissions on our behalf
• Google Analytics: collects anonymized website usage data
• Subcontractors and suppliers: when necessary to coordinate materials or specialized work for your project (project address and scope only)
• Legal authorities: if required by law, court order, or governmental regulation under Ohio or federal law
• Insurance carriers: in the event of a claim related to your project

5. Data Retention

We retain your personal information for the following periods:

• Quote requests (not converted to projects): 2 years from the date of inquiry, then deleted
• Project records: 7 years from project completion, consistent with Ohio record retention requirements and the statute of limitations for construction-related claims under Ohio Revised Code § 2305.131
• Website analytics data: 26 months (Google Analytics default retention period)

After these periods, records are securely deleted or anonymized.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all website pages
• Secure, access-controlled storage of project records
• Limited access to personal information on a need-to-know basis

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to our legal retention obligations under Ohio law.
• Opt-out of analytics: You may install the Google Analytics Opt-Out Browser Add-On to prevent data collection.

To exercise any of these rights, call (937) 555-0147. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, review platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party website you visit.

9. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

10. Ohio-Specific Disclosures

As an Ohio-based business, we comply with applicable Ohio privacy and consumer protection laws, including:

• Ohio Consumer Sales Practices Act (ORC § 1345): We do not engage in unfair or deceptive acts in connection with consumer transactions.
• Ohio Data Protection Act (SB 220): We maintain a cybersecurity program designed to protect personal information, consistent with the act's safe harbor provisions.
• Construction records retention: Project records are retained for 7 years per Ohio statute of limitations for construction-related claims (ORC § 2305.131).

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

• Phone: (937) 555-0147
• Location: Dayton, Ohio